Ask the Shop+ Team

[sexy cutie]

hey i messed up

earlier, i sent a plushie for custom item

it has already been added to the system, but upon looking at other plushies, it seems everyone is cropped smaller so is it still possible to change it to this?

also how do you sell? edit: nvm found it

 

[roseychu]

hey i messed up

earlier, i sent a plushie for custom item

it has already been added to the system, but upon looking at other plushies, it seems everyone is cropped smaller so is it still possible to change it to this?

also how do you sell?

I change it
To sell your item back?
Go into your profile, inventory, sellback.

 

[sexy cutie]

I change it
To sell your item back?
Go into your profile, inventory, sellback.

thank you so much!!

 

[AshithBangera]

Why isnt the new Twice light stick available? why use old one?​

 

[roseychu]

Why isnt the new Twice light stick available? why use old one?​

I'm sorry I'm not up to date on light sticks
could you send me a picture of it?

 

[AshithBangera]

I'm sorry I'm not up to date on light sticks
could you send me a picture of it?

Since you need white background, i think you can use this

 

[roseychu]

Since you need white background, i think you can use this

Thank you!! I'll update it ASAP, sorry about that!

 

[AshithBangera]

Thank you!! I'll update it ASAP, sorry about that!

No, dont apologize... Thank you for doing this :hearteu:

 

[Echo]

I noticed that you guys added pride flags in the shop. Transsexual is an outdated term. (you spelled it wrong too btw). Is there any chance you will change it to Transgender? (Transsexual is a wrong name since it's not a sexuality but a gender issue)

 

[roseychu]

No, dont apologize... Thank you for doing this :hearteu:

I left both in so you have some options!

I noticed that you guys added pride flags in the shop. Transsexual is an outdated term. (you spelled it wrong too btw). Is there any chance you will change it to Transgender? (Transsexual is a wrong name since it's not a sexuality but a gender issue)

Thank you so much for bringing it to our attention. I will read up more on this as well as change the name.

 

[rektinq]

not a question but as some people in house stark also said, maybe sometime during the event direwolves could be added to the shop since that's something pretty important to the starks in the series-

 

[roseychu]

not a question but as some people in house stark also said, maybe sometime during the event direwolves could be added to the shop since that's something pretty important to the starks in the series-

thanks for your suggestion! I'll consult the team. The biggest problem is that it's hard to find a clean picture of these kinds of characters, but we will try our best

 

[rektinq]

thanks for your suggestion! I'll consult the team. The biggest problem is that it's hard to find a clean picture of these kinds of characters, but we will try our best

ahh ok ! no worries ! you guys are doing amazing ! thanks for the hard work

 

[ScarletRose]

Is there a way to arrange items in my inventory to display what I want?

 

[roseychu]

Is there a way to arrange items in my inventory to display what I want?

Right now, the only thing is to sell it back and buy it again.

 

[ScarletRose]

Right now, the only thing is to sell it back and buy it again.

okay, thanks for answering.

 

[Panda]

Same as the user above I wonder if you can put the newest version of Apink's lightstick in the shop.

 

[larme]

Same as the user above I wonder if you can put the newest version of Apink's lightstick in the shop.

Thanks for letting us know- I've updated it!

 

[Echo]

This is not a question but I saw that the trans flag's name changed already! Thank you guys for actually caring about it and not dismissing it thinking "people will understand anyways". Means a lot

 

[rektinq]

are you allowed to get singles for custom items ? not really "albums" but like singles