Ask the Shop+ Team

[ARandomFan]

I just double checked and it seems to be an event related item, we only sell those a limited time. That’s why it’s not in the Shop. I can still see it in your inventory, did you hide it? If not I’ll ask one of my colleagues to check on it for you as I’m unable to without a computer

I‘ve looked through my entire inventory and can’t find it. There was a day where I did hide a lot of stuff but then I unhide them all. Or well I thought I did at least... but then again. I’m also super dumb so if someone would love to tell me I’m dumb plz do so... If you could ask someone to look into it I would appreciate it~

(Thank you for putting up with me)

 

[Baymax]

Hey. I just noticed that my Headstone item disappeared... and that it’s not in the store either. Did y’all get rid of some items from store?

You still have the item in your inventory. I have no idea why it's not showing up though even when the active box is ticked.

edit: Okay I think I know what's up. We'll get back to you once we figure how to sort this out!

 

[Mina]

I‘ve looked through my entire inventory and can’t find it. There was a day where I did hide a lot of stuff but then I unhide them all. Or well I thought I did at least... but then again. I’m also super dumb so if someone would love to tell me I’m dumb plz do so... If you could ask someone to look into it I would appreciate it~

(Thank you for putting up with me)

I can see it next to your items now, is it visible for you too?

 

[ARandomFan]

You still have the item in your inventory. I have no idea why it's not showing up though even when the active box is ticked.

edit: Okay I think I know what's up. We'll get back to you once we figure how to sort this out!

I can see it next to your items now, is it visible for you too?

Yes it’s back now
Thank y’all so much

 

[Sweetheart]

hi shop+ team
what's the most sold item?

 

[Baymax]

hi shop+ team
what's the most sold item?

After thoroughly looking through our records, the forms are our bestsellers but since they're temporary, it doesn't count!!
I can confirm a guy named Kim Yohan has outsold everyone's faves and has saved H+'s dying economy!

 

[Sweetheart]

After thoroughly looking through our records, the forms are our bestsellers but since they're temporary, it doesn't count!!
I can confirm a guy named Kim Yohan has outsold everyone's faves and has saved H+'s dying economy!

jdgdjdhd thank you bay ❤
​

 

[minimoo]

I sold a bunch of stuff, and now none of my items show, do you know why?

EDIT: NEVERMIND OH MY GOSH I'M JUST STUPID SORRY

 

[minimoo]

This is really a non-issue, but

 

[Mina]

This is really a non-issue, but

I don't really know what you mean, do you mind explaining? Is it that it's set in the future?

 

[minimoo]

I don't really know what you mean, do you mind explaining? Is it that it's set in the future?

Sorry I didn't mean to phrase it weirdly. It shows that I brought it in 2021

 

[Mina]

Sorry I didn't mean to phrase it weirdly. It shows that I brought it in 2021

Oooh yes, that's because you requested an arrangement of your items. When we list them in the order you request, we sometimes have to put a future date in the purchase field to get the item to a certain spot. It also avoids messing up your arrangement if you purchase new items. I don't know if this makes sense but don't worry, it's done on purpose

 

[minimoo]

Oooh yes, that's because you requested an arrangement of your items. When we list them in the order you request, we sometimes have to put a future date in the purchase field to get the item to a certain spot. It also avoids messing up your arrangement if you purchase new items. I don't know if this makes sense but don't worry, it's done on purpose

oh, thanks! <3

 

[Polaris_Tae]

hi, this is a Korean release
It's in the Chinese section

 

[Baymax]

hi, this is a Korean release
It's in the Chinese section

Thanks for letting us know! I've moved it to the correct category

 

[Polaris_Tae]

just wondering... can English releases by Kpop artists such as BTS or MonstaX be added to the shop???

 

[Mina]

just wondering... can English releases by Kpop artists such as BTS or MonstaX be added to the shop???

As long as the song is sung by a Kpop, Cpop or Jpop artist/group sure!

 

[eunnie]

Question!

Does interest in bank means you're sucking our saving or we're leeching for more saving from you?? Me confusion-

 

[Mina]

Question!

Does interest in bank means you're sucking our saving or we're leeching for more saving from you?? Me confusion-

Interest is coins that is added to your existing balance as a thank you for choosing our bank

 

[heather]

Hello!
I just wanted to ask: pins can't be bought as custom items, correct? Just wanted to make sure they can't count as figurines or anything